HUBUNGAN KUALITAS MUTU PELAYANAN KEPERAWATAN DENGAN KEPUASAN PAS IEN RAWAT INAP DI RUMAH SAKIT ADVENT KOTA MEDAN TAHUN 2022

Nama Penulis : Joyce Yulianti Silalahi, MKM, Sukurman Telaumbanua

Abstrak

Service quality is an important factor that can build customer trust. Quality is not easy
to define but easy to feel, its manifestations are unfriendly staff service, queues of
visitors at counters, long waiting times for service. This will be complained of as
services that are not in line with expectations, services that are of poor quality so that
patients feel dissatisfied after getting the services provided. The formulation of the
problem in this research is How is the Relationship between Quality of Nursing
Service Quality and Inpatient Satisfaction at Advent Hospital, Medan Regency in
2022. This research uses quantitative research using an analytic survey and a cross
sectional approach. The population in this study were all hemodialysis outpatients, the
sample of this study used accidental sampling, namely 73 people. The results of this
study used the chi square statistical test and carried out a multivariate test using the
logistic regression test and it was found that reliability had a significant relationship
with patient satisfaction. This can be seen from the results of the value of p = 0.004 (p
<0.05) and the value of POR (Prevalence Odds Ratio) 4.58 with 95% CI (1.629-
12.901) which means that reliability has an estimated risk associated with 4.58 times
with inpatient patient satisfaction at Advent Medan Hospital in 2022. With suggestions
to improve the quality of health services, especially doctors and nurses, always be
friendly and polite to patients.