ANALISIS HUBUNGAN KEPUASAN PASIEN DENGAN KEINGINAN BERKUNJUNG ULANG IBU POST PARTUM DI RUMAH SAKIT ADVENT

Nama Penulis : Sarah Mira Ulfa Tanjung, MKM

Abstrak

Along with developments and innovations in the health care sector, the mindset of the people
towards it has also undergone very significant changes. The desire to revisit is someone's
encouragement to carried out activities to return to a place that has was visited, in this case, a
hospital. Postpartum mothers or the puerperium period is also known as the puerperium period,
which is the time needed by the mother to restore her reproductive organs to the way they were
before pregnancy or called involution, starting from the end of labor until within a period of
approximately 6 weeks or 42 days.
This study was a correlational analysis of descriptive used by cross sectional approach. The
research location in this study was Advent General Hospital. The method used in this study is
correlational descriptive analysis with a cross sectional approach. This research was conducted
at Advent General Hospital, Southeast Medan District, Sumatera Utara Province. The time for
conducting this research was from October 2022-March 2023. The population in this study were
all post partum mothers who made repeat visits. The sample selection method used an accidental
technique where the sample size in this study was 75 post partum mothers who returned to the
hospital.
Based on the results of the study, of the seven indicators of patient satisfaction, only one or medical
facilities and medicines had a relationship with the desire to return, while the other 6 indicators
had no relationship with the desire to return to post partum mothers. It is hoped that the hospital
management will further improve the quality of its services by increasing the number of existing
human resources and recruiting new staff according to the conditions and conditions that apply in
the hospital.
The conclusion of this study is that the hospital management always improves the quality of its
services both in terms of human resources and in terms of facilities and infrastructure in order to
provide satisfaction to patients which ends in the desire to visit again in the future and maintain
the existence of the hospital to continue to survive and develop to a better future.